Shipping policy

Free shipping on all orders. Below is everything you need to know about getting your orders to your door.

Where We Ship

We currently deliver to Australia, Canada, New Zealand, the United Kingdom and the United States.

Shipping Rates

Free standard shipping on all orders, with no minimum purchase.

Order Cut-Off Time

Orders placed after 6:00 PM CST will begin processing the next business day.

Processing Time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Processing may take slightly longer during peak seasons or promotions, and we will always tell you if there is a significant delay.

Delivery Times

Business days are Monday to Friday. Processing time is already included in the totals below.

  • Australia: 7 to 11 business days total (1 to 3 processing, 6 to 8 transit)
  • Canada: 7 to 11 business days total (1 to 3 processing, 6 to 8 transit)
  • New Zealand: 7 to 11 business days total (1 to 3 processing, 6 to 8 transit)
  • United Kingdom: 7 to 11 business days total (1 to 3 processing, 6 to 8 transit)
  • United States: 7 to 13 business days total (1 to 3 processing, 6 to 10 transit)

Delivery times are estimates and may be affected by carrier delays or weather conditions outside of our control.

Taxes and Duties

Any customs duties, import taxes or handling fees charged by your country are not covered by Merisell and remain the responsibility of the customer. Your local customs office can confirm the rates that apply to you.

Tracking

You will receive an email with a tracking number as soon as your order leaves our facility.

Failed Deliveries

Please check your shipping address carefully at checkout. If a delivery cannot be completed, usually because the address is incorrect or incomplete, the parcel is returned to our facility. We will contact you to arrange a new shipment, which may incur an additional cost.

Need Help

Email us at support@merisell.com and we will get back to you within 24 hours. If your order is delayed, lost or damaged in transit, let us know and we will work directly with the carrier to resolve it.

We may update this policy from time to time. The latest version will always be available on this page.

(Last updated: August 13, 2026)